Who has had the greatest impact on your life?
My parents
What did you want to be when you were growing up?
A State Trooper
Experience
Franklin Fernandes is a skilled Health Coverage Escalation Analyst at Faulkner Consulting Group, specializing in resolving complex system-related issues for HealthSource RI. He has extensive experience in customer issue analysis, process improvement, and collaborative problem-solving across business segments. Previously, Franklin worked at CVS Health in various roles including Med D Rep II, Ship Confirmer, and Patient Safety Coordinator, where he handled Medicare Part D requests, revenue confirmation, and safety program management. His background includes data administration at The Hilb Group, benefits setup at CVS Caremark, and shareholder specialization at BNY Mellon. Additionally, he served as a Staff Sergeant in the United States Air Force Reserve, where he gained expertise in medical logistics and leadership.